I am the president of the Harbor View Association. We have about 10% of residents who are delinquent. We wanted to actively manage these in order to ensure both reduced legal costs and write-offs. Your application allows us to view the realtime account balances of all delinquent residents and also the attorney portal allows us to manage all open cases. Great portal.
Thank you, James, for your feedback.
I am a community manager at Meadow Management. Most of the communities that I manage do have ARC committees to review and approve ARC applications. This has been a manual process involving paper applications with manual processes. Post-implementation of MGCOne, we were able to completely automate the process. The design was well thought through and allow amble flexibility. Great function for us.
Thank you Cheryl. Please look out for a new release in couple of weeks.
I live at Bridgeview Association and must say that the implementation of your application by our association has improved the service level. In the past, our property management company was sending paper statements even though some of us have payments on auto-debit. We can now check balances and also print the online statement of all activities. This helps us to save money by eliminating unnecessary paper statements.
Thank you Patricia for your feedback.
I lived in different associations as a tenant and often the associations do not get an opinion from tenants. Your online survey function is often get utilized by our management which allows us to voice our opinion.
Thank you Randall. Community living involves tenants and homeowners and it is critical for managers to hear opinions from all to ensure inclusive decision making!
I manage a few communities that have a very high number of rental units. My board has been very unhappy about not having to manage the tenant population along with homeowners. We were spending a lot of time using a spreadsheet. MGCOne's owner and tenant portals helped us to achieve the objectives of the board.
Thank you Ashley.
We signed one to the vendor portal to manage one property management company. However, we can now serve other management companies on the MGCOne platform thus increased business.
Thank you Randy. Glad to gear that you are growing!
I work for Sterling Properties and thank you for your platform. Many of my communities do have a high number of investors and therefore increase in ownership turnover. It has been a challenge for us to manage resident records or new and past. MGCOne helped to streamline this process for us.
Thank you Beverly. Continuity of operations is a key aspect of our platform.
I am a committee member to manage compliance matters at the River place Association. We use your mobile application to capture violations and report them for action by the resident. This is a great function and our compliance rate really has improved. Thank you for this great application.
Thanks for your feedback, David.
I own a plumbing company and often need to provide workers comp and general liability insurance to property managers. With MGCOne's vendor portal, they all can access directly which reduced the workload for me!
Glad to hear that Mark.
I work for Pinnacle Management and we have been sending paper statements to homeowners. This was an expensive process but since we switched to MGCOne, we now are able to provide options to residents to receive paper or estatement as per their preference.
Thank you Brian. Please do let us know if you like us to add more functions.
We signed one to the vendor portal to manage one property management company. However, we can now serve other management companies on the MGCOne platform thus increased business.
Thank you Randy. Glad to gear that you are growing!
I have many communities that require capturing of violations and ensure compliance. This was a manual process involving many people. The board members also wanted to review all violations on a regular basis. MGCOne's interactive violation allowed us to fully automate the process and have all parties concerned to allow online access.
Thank you Brittany.
Thank you for sending me the access to the vendor portal. I want my team to receive training. How do I go about getting it?
Sure Paul. Please raise a ticket within the system and our team will contact you.
My board was micromanaging my work. They wanted to know all the work done during the month. I was using an excel spreadsheet to capture action points from board meetings and also from walkthroughs. This was totally a manual process. The task management function truly saved a lot of time for me and the board. All I have to do is simply update and they will have realtime access as well as receive email notification by action point. Great help!
Thank you Shelley
I live in Florida and timely weather-related emergency from the association management is critical. Glad to see that you have email, voice, and text-ability for the management to alert us. Great service.
Thank you for your feedback Marcos. We make every effort to provide the full capability to the managers in order for them to reach out to all residents.
I manage a community that has 8 tennis courts and 2 other common amenities. Residents had to go through manual reservation process and also payments via checks. This has been a challenge for me as there were many related manual processes. MGCOn'e's online reservation was an excellent solution for us. Our residents and board love it.
Thank you Colleen.
My management sends voice broadcast and it is coming to my work number. How do I go about stopping this? I only want them to send to my home number.
Hello Sonya, you will see an "Opt-Out" function within your profile. This will allow you to adjust the setting as per your preference.
My communities have many social groups with a lot of social activities. Often take a lot of pictures of events and share that via MGCOne's album. I see a good amount of activities and interaction that most of our residents really like it.
Glad to hear that.
My association has a strict policy of charging late fees even for a few days late. The new management company utilizing your platform to manage our association. I can now check my account online to make sure payment is up to date, therefore, eliminate unnecessary late fees.
Thank you Tim.
The compliance tracking function which is amazing. I no longer need to chase for compliance documents and manually receive them to save and track. All I have to do is simply set-up different types and it will do the work for me!
Thank you William. Please look out for new release which will have auto chasers/reminders.
With the vendor portal, we don't need to talk to managers to get the work orders. We get it all within the vendor portal. Very easy.
Virtual management is possible!
Our association loves the fact that we can now send all kinds of reports such as newsletters, meeting minutes, financials...etc via MGCOne. This not only uploads them in the library but also send them via email. No more complaints from both residents or board!
Glad to hear that.
Our association Back Bay uses a property management company which often keep changing property manager for our association. Every time they change we get informed of the new manager's contact details. It is not easier to remember the manager's contact details when we need to contact them. Your dedicated property manager email really helps and we only need to use one email.
Thank you Billie. Yes, we provide dedicated emails for every association to ensure the continuity of operations irrespective of changes to management.
I am the director of operations at Sterling Properties. Our team has been spending a lot of time managing work orders between residents, vendors, and staff. MGCOn'e interactive work order function helped us saved about 1 headcount within our firm. Very efficient system.
Thank you Angelina. We are continuing to add more functions. Please do let us know if you like something that is missing currently.
I am a tenant living at unit 404, Landing Condo Association. My neighbor told me that I should register with MGCOne to have all my activities managed. How do I go about doing that? BTW: I reviewed your website and it seems a great way to manage communities.
Thank you, Ann. Your property manager is utilizing our application to manage your community. Please contact them to get registered. When they complete their process you will automatically receive login details.
Before our association implemented your application, we were not able to make payment online. Often get charged late fee when missed a payment. I can now simply click and make payment and this helps me to save some money on late fees!
Thank you Irene for your feedback.
I like the amenity reservation features which I use often. Since I am a tenant want to be able to pay for the reservation without involving my landlord. I like to be able to pay my rent also if possible.
Thank you Bryan. MGCOne is designed for community management and payment of your rent is to a homeowner and therefore it needs to be done separately our of MGCOne. Appreciate it if you could work with the homeowner to arrange a convenient method.
Hello there, I like your application but the payment I made in December still has not been processed. Could you please help.
Hello Tina, sorry to hear that. Your management company utilizes payment providers and we allow you to access the portal of the payment service provider via MGCOne. Please speak to your manager who will work with your payment service provider to give you appropriate details.
I am a tenant at Plaza Tower. I do have regular visitors and like to add them to an approved visitor list, therefore, the front desk doesn't have to call me for clearance. It will be nice if you could add this function.
Thank you Dawn and happy to let you know that you will see this function under section "Front Desk".
I am the treasurer at the Maple Glen Association. We have had a bad experience with our previous management company when making payments for bills. Some of them were not approved by us. Since we went live with your application all bills get approved via your system. Some of the standard expenses we don't approve but we can still see all the details in realtime. This allows all our board members to get comfortable on how the expenses are processed. Good control.
Thanks Bruce. You can also ensure attachments of all actuals bills are uploaded.
I am a tenant at Bowie Towers Association and was looking for a condo to purchase. Thanks to your For Sale listing function which allows condo owners to list their home for free. My seller listed and I contacted him to complete the purchase. This helped my seller saving in the broker fee portion of which he passed on to me as a reduction in the sale price. Great function.
Thank you Stephen!
I am a homeowner who lives at Society Hill Association and has been using your application. I like the fact that I can add co-residents in my household and give them access to my account and arrange their access level. It is easier for me to maintain all my contact details for the management to see. They cannot complain anymore!
Thank you Holly. We designed MGCOne to have all parties to control their own personal data.
We must access all service contracts as part of our review work. The auditor portal allows us to access the document library to obtain all documents.
Thank you Gary.
My building uses your application and the package function is great. I get notification of all packages without involving my landlord. In particular, I like my signatures are digitally captured which gives me a good audit trail as to who collected. I lost a few packages in the past before the system got implemented.
Thank you Juana.
Our association is very poor in approving an architectural application that we often need to make when we need to modify our homes. When we apply via paper form, we don't even know the status and often have to chase the management for a response. Your online ARB application function is great and helps us achieve great transparency.
Thank you Frank Miller for your feedback
My management sends voice broadcast and it is coming to my work number. How do I go about stopping this? I only want them to send to my home number.
Hello Sonya, you will see an "Opt-Out" function within your profile. This will allow you to adjust the setting as per your preference.
Hello, I live at Lake Pointe Association. We often don't have many homeowners attend the open meetings. The Board members and management often make the decision without input from the majority of the homeowners. Few of us trying to get them to understand which never worked. Since our management implemented your application they started using the online survey function. This is a great way for all our homeowners to voice their opinion resulting in inclusive decisions.
Thank you Jaron. Inclusive decision making is a critical success criterion for any association management. We work hard to ensure MGCOne helps you achieve this. Thank you for your feedback.
I have been a board member at my association Park Hill Place Association for over 10 years. I have seen many changes in board members, managers, and management companies. When changes happen knowledge and information often get lost. Having your platform really helps us to achieve the continuity of operations. Great application.
Thank you Robert. Our missions are to provide continuity of operations for every association.
My association Alameda HOA started using your application. In the past conducting board election always have been a challenge within our association. Receiving multiple paper reminders and documents. Your online ballot function is great and completely simplified the process. It will be nice if you could add absentee ballot.
Thank you Vajresh. The ballot function allows managers to generate absentee ballots. Please speak to your manager as they will give you a specific reason.
We implemented your application for our association Ocean Villas last year. The experience has been great. You guys have created this platform which I have no doubt will change the way associations are managed. Keep up the good work.
Thank you Joanne. Feedback like this really motivates us to do more.
I live at Bay Colony Association. We like to contact the board members to discuss community matters but our property manager has been told not to share the board member's personal contact details. This has been a challenge until we started using MGCOne. Your dedicated common email for the board has been very useful. When we send an email all board member gets a copy. This gives us comfort that all members get to hear our feedback and not just a few.
Thank you Mona for your feedback. Communication, accountability, and transparency is the foundation in which we built MGCOne. Always goo to hear feedback like this.
We as board members, often faced with a lack of information when making decisions. This is because our management company has to produce a lot of management reports via a manually intensive process. This is time-consuming and often they couldn't produce most of the information that we need. The dashboard function of your platform is a great help for us. We can not only see the summary with graphs and charts but also be able to run details reports of our choice online. This really helps.
Thank you Kevin.
It is not easier to get hold of our neighbors as we do not have their contact details. Your contact neighbor function is great as we can reach out to them using their unit address!
Thank you Joan. MGCOne allows privacy yet facilitate interaction to foster a strong community living in an association environment.
Being a board member is not an easier task and I don't like my personal email being given to the community. We also have our management company often change managers and this results in residents not being able to remember the property manager's email. Your dedicated board, committee and property manager email is really helpful. The residents can continue to use them irrespective of changes in board/committee or managers.
Thank you Lisa.
I am a committee member and like the dedicated library folder for our committee. This not only allows us to upload unlimited documents but also allows us to share with selected parties. Once uploaded, all future committee members will be able to view work done and continue the effort. Thank you for making this function possible. It will be nice that the committee members are allowed to send email broadcasts to the community.
Thank you Chung. Your property manager can allow you the ability to send email broadcasts. Please speak to them to arrange this for you.
I am the treasurer of my community and always wanted to be in control of the association's expenses. It is not easier for us to get the management company to provide all paid and pending invoices with the actual invoice. Your bill pay function is great and we can be in control of all bills. Allow us to make sure all get paid on time with appropriate approval and avoid unnecessary late fees.
Thank you Paul.
I am the president of the social committee at Sunset Cove Association. You have great functionalities for committee members. It will be nice if you could allow committee members to have the ability to manage amenity bookings.
Thank you for your feedback Daniel. Your property manager has the ability to grant you access to manage amenities. Please work with them to gain access.
I am the board president of the Three Oaks Association. We have had many delinquents accounts and managing the cases by co-ordinating with the collection attorney, collection staff at the management company and our manager have been a challenge. Every time the attorney produces a management report we end up paying for it. Since we implemented MGCOne, the Attorney portal really has helped us to streamline the management and also helped us to reduce attorney fees. Great function.
" Thank you Alfred. Great to hear that. Communication, accountability, and transparency have been to core objectives when we designed MGCOne."
Architecture review is an important function for us at the Swan Hill Association. I am an ARC committee member and love to see that all closed old applications that were approved by past members can be accessed online. Often we do get disputes and this is great for us to house all in one place.
Thank you David. Correct, all applications (approved/rejected/deleted) get saved forever, therefore, you can access them anytime!
I am a board member at Stradford Green Association and have had three management company changes within a span of 18 months. Our auditing firm currently using MGCOne to complete its audit work. It is great to see that all information related to payables, receivables, monthly financials and also important service contracts are all within MGCOne. The audit firm is, therefore, was able to complete the work within a short period of time with no additional cost.
Thank you Sheila.
I am a committee member and like the dedicated email address, you allocated for our committee. This has been a challenge in our association at Shady Oaks. Often residents want to reach out to the committee members but they don't know-how. This common email help all members to receive the same email to ensure seamless communication.
Thank you, David.
We have some residents in our community who want to continue to complain about others. I get stopped often by them to give me a lecture as to what we need to do to control non-compliance by other residents. I like the function you have that allows residents to report a violation on other residents for the view of the management only. This really helps us to get these residents to use that as opposed to calling me or the managers. This allows us to have their reporting in writing to take appropriate action.
Thanks Brian Crosby
We are at Lakeside association do organize a lot of community events. I am responsible to organize most of the activities and also take a good amount of photos. The Album function helps us a lot. I can upload separate albums for each event and upload all pictures. The residents can make comments which is great.
Thank you Allison.
I am a board member at Windsor Woods Association tasks with safeguarding all important association documents. We have had issues with managers and management company changes during which we lost most of the important documents. We now have MGCOne board library and we religiously save all documents there. The managers are asked to upload all documents and happy to see that you guys have no limit on storage. Good service!
Thanks Allison. That is exactly the reason we do not have any storage limits. This should be a single source for current and future management.
I am the lead of the website committee in our community. We used to spend a lot of money on an outside web designer to make changes to our association website. Since we implemented your platform, we were able to do all the changes ourselves. This is very easier to use and helped us in saving money.
Thank you, Linda. If you still need any complex changes, please feel free to reach out to us via your property manager.
We have been using your decision form which captures all-important email discussion via regular emails by board members and managers. This is great as we will have all-important discussions on record to ensure the continuity of operations when there are changes in board members and managers. Thank you!
Thank you, Annett. We appreciate your feedback.
A couple of my properties which unfortunately have an unusual amount of delinquencies. I have been spending a lot of time with the collection attorney and board. With MGCOne, the attorney and board can utilize the collection portal which eliminated a lot of manual processes for me.
Thank you Alan.
I am a board member at Lexington Association. We do have a few of our board members who travel a lot and therefore holding a monthly board meeting in person is a challenge. The meeting often needs to be re-scheduled to accommodate their time. The online meeting function of yours is a great help as the board members now can participate no matter where they are in the world!
Thanks Ashley.
I manage a larger community with a lot of pet owners. Managing pets have been an issue as there were a lot of rule breaks. Since we migrated to MGCOne, the process has been very easy indeed.
Thank you Alex. We are adding new features and please look out for it.
Our previous management company was reporting violations and we have had no clue as to what they were as it was very manual and getting a report from them was a challenge. Happy to see that our new management company uses your application which allows us to see all violations in real-time and also is able to provide realtime comments on each violation. The managers now can take action based on our input which is great.
Thank you Brandi. Please feel free to let us know if you like us to add any new functions.
I am a member of the finance committee at the Lakeside Association. We had a few of our residents asked for many enhancements within our community. Whilst it was nice to have but we did not have enough funds. However, they were insistent that the majority of the resident would like to have the facility created. We used your survey function to get a quick poll. This survey gave the option to vote to have the facility and if they are willing to pay a special assessment. The majority voted not to have the facility. I like the fact the results are realtime and all residents can see. This means we do not need to explain the outcome!. Great function.
Thank you Christina. Being a committee member is not an easier task and glad that MGCOne was useful.
Our association manages a lot of Architectural applications from residents. This was a manually intensive process by using paper forms. Residents who submitted were complaining that the committee was not approving timely and the committee often needs to review a lot of papers. Your ARC/ARB online function allowed us to completely automate the process. This not only has all parties to see the realtime status of an application but also saves all approved applications online for future management.
Thanks Carolyn Gaffney
I am the head of communication at the Seaside Farms Association. We often create weekly and monthly communications that we send to all residents. Some of them we need to send to homeowners only and the other for homeowners and tenants. Your library function is great for us to this very easily and the residents get email notifications also. This really has been very helpful for us.
Thank you very much for your feedback.
Our association Village Gate is being managed remotely by our management company. Managers come to our board meetings and do regular inspections of the property. However, we have no idea as to what they identify during their inspection and how the identified issues get resolved. Your Task management function is a great way for us to have the managers capture all action points and provide an update.
Thank you, Charlotte. We want to make that you enjoy accountability and transparency in all your day to day operations.
Our community is a golf course community and a certain part of the section open to the general public. We have seen unauthorized vehicles get parked often in the allocated spot of homeowners. We formed a committee and your vehicle function is very useful to easily find violators. We now have the ability to simply check a vehicle whether it belongs to our residents. Our committee carry mobile app of MGCOne and spot the offenders! Great help.
Thank you, Keyon for your feedback.
I am a portfolio manager at Castle Property Management. A couple of my communities had a challenge in managing the vehicle population. There were many visitors parking on the space of homeowners. The manage vehicle function along with others really has been very useful.
Thank you Alicia. We are implementing documents that are related to vehicles and this will help you to track all in one place!
Our audit work needs access to all paid invoices with attachment. The portal provides full access to all required details with an audit trail. We can gain comfort that the board had access to all paid invoices during the financial year. We are therefore able to use information that was visible to board members during the financial year. Help to eliminate related risks.
Thank you Ibrahim. Transparancy is everything!
Two of my communities do have about 5 committees in each for various functions. Managing the board alone is difficult and then having to manage all these committees have been a nightmare. MGCOne allows me to create all committees and give them access therefore the residents, board, and committees can interact thus eliminate me as the intermediary. Helped me save time to focus on other important functions.
Thank you Fred. We have a new release pending and this will allow you to assign most of the property manager functions as appropriate.
The auditor portal allows us to access monthly financials that have been reviewed by the board members. This, therefore, gives us good comfort that we are reviewing that were available for the board throughout the year. Great control.
Glad to hear that Joan.
My company outsourced accounting functions to an accounting firm. Receiving invoices from vendors and then get board member's approval before sending them to the accounting to make payment was a big challenge. On a few occasions, we sent duplicate payments. With MGCOne, the entire process is now fully automated. The board members don't bother me anymore!
Glad to hear that.
Our of my 5 communities, two of them have very demanding board members who need a frequent report of many activities like a work order, violation..etc. This has been a manual process before we switched to MGCOne. Now, they can run all reports 24 x 7 and never bothers me!
Thank you Jason.
The attorney portal allows us to interact with board members and the property manager. Geeting the association to give us a timely decision on the recommended action is very easy. No need to go back and forth.
Glad to hear that Sheila.
My communities are in Florida and being able to reach out to all residents during an emergency (eg hurricane) is a critical need. I can send not only email broadcast but also text and voice. This, therefore, means I can now reach out to 100% of my residents which is amazing.
Thank you Ryan. We have a new release pending and this will allow you to text chat with residents directly to their cell phones!
MGCOne provides a community website and this is very userfriendly when it comes to updating information. They have done it in a way it is very simple as using an editor. We were able to save costs on websites.
Thank you Paresh.
My firm utilizes the attorney portal. We often need to chase the property management company to provide details of the resident's statement. We no longer as the portal provides direct access.
Thanks for your feedback, John.
The vendor portal has a good reporting function to see all worders open and closed by associations. Saved a lot of time for us.
Thank you James.
We have a pool of collection staff who provide cover for each other. The attorney portal allows them to easily access each other's cases to provide timely service to the association.
Thank you for your feedback Greg.
It is not easy to get timely payment for the work we do for property managers. We are able to upload our invoices into our vendor portal which gets approved faster and we also get paid faster.
Thank you Cynthia.
As part of our audit work, we often need to review delinquency cases to provide adequate provision. The auditor portal provides full access to all cases.
Thank you Andrew. Please do let us know if you like to see any other functions.
We have a lot of pets in our community. I am a pet lover but there is some resident who does not like them! In order to manage the pets population to ensure compliance, we created a committee that I am leading. Your pet function really has helped us to manage the pet population. We now can trace a resident by each pet in our community!
Thank you, Kevin. Pets are an important part of community living!
My company provides general contracting work for community associations and management companies. We utilize the vendor portal to manage work orders. This is a great way for us to get the job done with no complaint.
Thank you Robin.
We have many management companies and my staff often needs to visit onsite to get information to complete our audit work. The auditor portal is a great benefit as we can access all information 24x7 with no requirement to visit the site. Time is money!
Thank you Bonnie.
Taking over cases from an outgoing firm is very easy. The attorney portal allows us to have immediate access to all cases with the history of the follow-up work. We can, therefore, start working from day one.
Thank you Chris.
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