MGCOne

Property developers always seek to build quality homes/condos that bring in a good profit margin, while ensuring good value for money to the buyers. The developer also makes sure that the homeowners’ experience quality living and the developers brand is not tarnished, thus enabling continued success of future projects.

By employing MGCOne, developers are able to:

• Promote greener living to achieve better sales
• Achieve proper transition of community management issues & punch list items
• Improve current sales figures while effectively managing new homeowner issues
• Reduce monthly maintenance fees to achieve better sales
• Preserve reputation and brand post transition

Property developers hire professional marketing firms to market brand new units. New homeowners (after closing) often approach marketing staff for assistance to resolve issues. But, the community manager should be the one to handle all these issues.

By employing MGCOne, marketing firms are able to:

• Segregate and manage community management issues, while maintaining sales
• Coordinate the closing process with the community manager more efficiently
• Transition property management issues to community manager
• Leverage MGCOne to showcase/manage a quality website to market new development
• Improve marketing strategy by promoting green living

It is an industry norm that on average, less than 10% of homeowners attend community meetings. This is mainly due to the fact that they live overseas or just don’t have the time to attend.

With MGCOne, owners are able to:

• Virtually attend important community meetings and influence decisions
• Provide suggestions/feedback or raise concerns
• Leverage community forums to actively discuss concerns with fellow neighbors
• Achieve the value/return for the monthly management fees
• Achieve transparency into the activities of the community management and association board

Tenants renting within an association environment often do not get included and served properly by the management company. This results in poor service, homeowners getting fined for lack of compliance by the tenants and additional expenses by not managing the tenant population properly.

By employing MGCOne, the association is able to:

• Control non compliance of the association procedures by tenants
• Communicate with tenant population
• Reduce association expenses due to unmanaged tenant population
• Hold homeowners accountable when tenants fail to comply with association procedures

As a trustee of the association, board members are often faced with the challenge of ensuring that every decision being made is in the best interest of the residents. Hence, transparency and involvement of residents in decision-making is key to the board’s success.

With MGCOne, board members are now able to:

• Ensure continuity of operations during changes in management company or manager
• Seek resident input to ensure decision-making is in the best interest of the majority
• Improve community know-how about rules and regulations of the association
• Increase resident participation and attendance at board meetings
• Improve communication and provide transparency into community activities

Committees as often formed by the association management to handle specific projects/tasks. This often involves committee members working with board members and residents to coordinate and collect information. This is a challenging task without an effective procedure in place.

By employing MGCOne, the committees are able to:

• Effectively manage homeowner complaints of their lack of participation in the process
• Seek opinion from homeowners
• Submit recommendations to the satisfaction of the association management

Community management companies are hired by board members to manage the day-to-day operations of the association. Most management companies are faced with the challenge of providing clarity & transparency on their role vs. the board. Often there’s unfair expectations and perception of poor service.

By employing MGCOne, management companies are able to:

• Assign efficient time & task management for community managers and back-office
• Maximize community managers’ performance with clarity of responsibilities
• Maintain and retain customer portfolio and improve profit margin
• Streamline accounting function & reduce costs
• Outsource back-office processes and focus on community management

Community managers are often faced with day-to-day activities that are manually intensive. It is a challenge to please all parties, i.e. management company, board members and residents, while being passionate on the job. The success of a community manager depends on having an effective and efficient system.

By employing MGCOne, community managers are able to:

• Automate and streamline manual processes
• Provide transparency, communication and manage resident expectations
• Achieve information dissemination and expense management within budget
• Keep up-to-date records of residents and manage change effectively
• Work from anywhere and achieve results

Accountants are often faced with a abundance of manual processing related to monthly financials, homeowner statements, delinquency reports & collection, and AP/AR payment & reconciliation processes.

With MGCOne, accountants are now able to:

• Provide easily accessible online reports and financials
• Automate paper-based payable processes
• Provide secure online detailed information on homeowner receivables
• Generate different reports related to collection matters
• Provide various supporting documents for auditors

Maintenance staff members require the ability to manage work orders, violation, inspection & queries from homeowners. Visibility into homeowner details and the ability to present/explain the work completed on a daily basis can be challenging.

With MGCOne, maintenance staff members are now able to:

• Provide transparency into the work schedule and the effort took to achieve completion
• Able to capture detailed information of day-to-day work-efforts
• Provide updates/comments on each of the efforts, thus keeping everyone informed
• Achieve transparent roles/responsibilities and query resident details
• Co-ordinate workflow with management and homeowners

Staff members are often required to manage visitors, vehicle, packages, work orders, violations, inspections & pets while also handling multiple queries from homeowners. Visibility into homeowner details and the ability to explain the work completed on a daily basis can be challenging.

With MGCOne, security/front desk members are now able to:

• Provide transparency into the work schedule and the effort took to achieve completion
• Capture package information electronically and avoid loss of packages
• Capture detailed information of day-to-day work-efforts
• Provide reports on each of the individual effort, thus keeping everyone informed
• Handle real-time updates on vehicles & pets

Managers hire vendors to manage various projects/tasks. It is often a challenge for a vendor to win a contract, manage work and get paid on a timely manner.

By employing MGCOne, vendors are able to:

• Allow visibility into the availability of projects and put forward bids
• Manage communication & meetings with management for coordinating work
• Provide reports on each of the efforts, thus keeping everyone informed
• Capture detailed information of day-to-day work-efforts
• Timely submmit invoices online for payment

An association hires an attorney to manage the collection process related to payment delinquency. The board members and community managers require timely and accurate invoicing. Attorneys often lose business due to their inability to meet these requirements.

By employing MGCOne, attorneys are able to:

• Stay ahead of the competition and maintain competitive advantage
• Improve profit margin
• Provide transparency into invoicing and meet requirements of the association
• Receive timely payments and avoid disputes on invoice charges
• Handle multiple reporting requirements from associations

Board members hire an independent audit firm to audit financial activities of the association. The audit firm needs to ensure all management activities are complaint with the by-laws and audit standards. This is a challenging task when there are changes in service providers changes in the management company often result in missing information to complete the financial audit.

By employing MGCOne, auditors are able to:

• Stay ahead of the competition
• Improve profit margin
• Reduce the number of visits to onsite community managers as well to the back-office
• Obtain online delivery of the association's financial information
• Access all of the information needed to complete the task